Shipping policy
Shipping policy
Shipping carrier
Orders are generally shipped with DHL. The shipping methods actually available and final delivery charges are displayed at checkout.
Shipping within Germany
- Estimated delivery: 2–3 working days
- Shipping for orders up to €20.94: €4.95
- Free shipping from €20.95
Shipping to Austria
- Estimated delivery: 2–3 working days
- Shipping for orders up to €48.99: €9.95
- Free shipping from €49.00
Shipping to other EU countries served, including France and Italy
- Estimated delivery: 3–5 working days
- Shipping for orders up to €58.99: €10.95
- Free shipping from €59.00
We currently ship to the following other EU countries:
Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary and Cyprus.
Order processing and delivery times
The delivery times shown are estimates for normal conditions. Orders are not processed and deliveries are not made on Sundays or public holidays.
For advance payment by bank transfer, processing begins after payment has been received. Delays can occasionally occur due to high order volumes, public holidays or carrier delays.
The shipping options, costs and conditions shown at checkout for the respective delivery address take precedence.
Delivery problems
If your order arrives damaged, the wrong item is delivered or you encounter any other delivery problem, please contact us at:
Please include your order number and, where possible, photos of the packaging and item if damaged.